Can I plug in my refrigerator (or freezers) immediately after delivery?
If the appliance has been delivered to your home in a horizontal position, stand it upright and then wait at least 2 hours before plugging it in. A small amount of oil may have flowed into the refrigeration circuit, and you must allow time for this to flow back towards the motor before connecting the appliance. Failure to do so may damage the appliance.

How should I set the thermostat of my freezer (or refrigerator)?
Your appliance's internal temperature is closely linked to the ambient temperature,
how frequently the door is opened and the amount and temperature of the food you have put in your appliance.
Use average temperature settings to ensure optimum performance and to save energy. In case of need, you can adjust the temperature.
Please remember that very low temperatures will not only consume a great deal of energy, but will neither improve nor lengthen the storage life of the food.

What should I do in case of power failure?
Your appliance has an autonomy of several hours (from 10 to 20 hours depending on appliance type - information can be found on data plate of your appliance). In case of power failure or breakdown, do not open the appliance door or lid. This will help maintain the temperature inside the freezer, ensuring goods conservation for the longest possible time. The autonomy varies also depending on frozen food quantity inside the appliance (if only half filled, the temperature will rise more rapidly) and frozen food portions (for example big blocks of meat will best help maintain the temperature)

Why ice is forming rapidly inside my freezer?
An excessive amount of ice may form inside your freezer if the door is opened too often, or is left open for long periods of time, if the door seal is damaged, if something is preventing the door to close properly or if the thermostat is not set correctly for the surrounding conditions.
Hot food should not be placed inside your freezer as this will provoke ice to form.
Defrost your freezer when a layer of frost and ice 5-6mm thick has formed inside your freezer.
This thickness of ice prevents your freezer from operating correctly, reduces its efficiency and causes it to consume more energy.

What is Fast Freeze (or Super Freeze) function?
The Fast freeze or Super freeze function, allows the compressor to function continuously in order to reach the necessary temperatures for the rapid freezing of fresh food.
For optimal performance, set the appliance to super freeze position 12 to 24 hours before you put the fresh food into the freezer. ”Super Freeze” mode should be deactivated after 24-48 hours in order to save energy.

Why should I choose a freezer with white internal tank?
A white enameled internal tank is sturdy and durable, highly hygienic, easy to clean, anti-rust, anti-smell and stain-resistant while providing the maximum freezing performance.

Why droplets of water or ice form on the rear wall of my appliance?
This is normal and is part of the cooling cycle. Periodically, frost forms on the back wall and it is regularly eliminated in the form of water during your appliance automatic defrost cycle.

Why is there some water at the back of the appliance?
Water on the rear wall of cooling appliances naturally form as part of the cooling cycle. If some water stagnates at the back, the drain hole might be blocked by some food. Clean the drain hole on the rear wall and make sure nothing is blocking the outflow of the water.

Do I need to leave some space behind or around my appliance?
In case of free-standing appliances, you should maintain a minimum distance between your appliance and the other units: 5 to 10 cm. at the back, 3 to 5cm at the sides, or 10cm if your appliance is close to a wall, and 10cm above to ensure good circulation of air all around the appliance.
For built-in appliances, please follow instructions on user manual.